Exchanges and Refunds Policy Return Policy

If you're not completely satisfied with your purchase, please return it to us within 21 days for a refund. Items must be in original new condition (not worn, not washed, not altered) and must still have all tags attached. Items returned without tags or that are not in original condition may not qualify for a refund.

Return Shipping

To return an item purchased at, simply follow the return instructions on the order invoice included with your package. Securely pack and seal the return merchandise and include the return form and a copy of the invoice in an appropriate shipping box. Please note that original shipping and handling charges are non-refundable.

When returning your order, for your security please be sure to ship your package using a trackable, insured shipping method. cannot accept responsibility for packages not properly shipped. Please keep the tracking details for your records.

Orders returned from the U.S.A, must be sent via a trackable service by USPS. Returns arriving COD or with customs and duties may be refused or the amount will be deducted from the refund. When returning an item, clearly mark the package as "Canadian Goods for Return". does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet return requirements.


To exchange an item, please return the item you wish to exchange and place a new order on or by calling 1-877-393-2789.


Your refund will be processed within 5 business days of receiving your return and will be credited to the original payment method. Your bank or credit card issuer may require additional days to process the credit before posting to your account.

In Store Returns & Exchanges

We will happily accept your return or exchange of product in original condition with all tags attached when accompanied by a receipt within 21 days of purchase at our Boutique Jacques location. All sale items, shoes and accessories are final sale.